Reviews exist in two types: Verified and Unverified reviews. Verified reviews are reviews you make after having made a booking and being confirmed as a guest. (48 hours after the meal). These reviews count towards your membership level with reward points. Unverified reviews are reviews you can always write about a restaurant even without having booked.
Content: Content should be clear and factual. We recommend you to focus on the food quality, service, atmosphere / environment and the value of your dining experience. Please refrain from posting links to other websites or promotions on other sites in your reviews. We want to keep the reviews as clean and clear as possible. Please also keep the review on-topic.
Removal guidelines: Reviews may be screened and removed if the review is a repost (sometimes we get multiple reposts of the same review), clearly written by staff of the restaurant, non-descript or vague, or abusive. We also don’t condone profanity in reviews. If you have a complaint the restaurant may reply to your review or may contact you if you have booked through the reservation system. DiningCity retains the final decision in interpretation and evaluation of review content.
Support & Complaints
If there is something you need help with, doesn’t work properly, something went wrong during a reservation, or you’re not sure how to do something then please contact us. We rely on your feedback to help improve our services. You can reach us at firstname.lastname@example.org or +852 2598 5918 by call or WhatsApp.
Restaurants we work with are of good standing, possess the correct qualifications and licenses and provide the service and experience they are capable of. If something does go wrong we can mediate between the restaurant and yourself and try to help provide a satisfactory outcome if the booking was made through DiningCity or any of our events.
By uploading images to DiningCity through its website or app you confirm that the images uploaded are your own and free other copyrights. You also agree to provide DiningCity with a license to use the image on its website or on its affiliated domains and DiningCity’s marketing campaigns and events.
Pictures should be non-offensive in nature and focus on the dining experience you had. Uploading violent, pornographic, or non-compliant images according to the guidelines of the country being hosted in may result in your account being suspended.
Liability & Conduct
DiningCity as an online dining guide, reservation service and dining event organizer is not responsible for anything that might occur in the restaurant itself. (As a website we can’t control the cook or the waitress…). We can however contact the restaurant on your behalf if an incident has occurred and try to help you find a viable outcome.
DiningCity does not tolerate abusive behavior of customers towards the restaurant or our own staff. We provide the service and support we can. We expect our customers to be equally professional and reasonable. Abuse will result in being blacklisted from our events, and threats will be reported to the relevant authorities.
Fair Use Policy
DiningCity's reservation service and events are designed to make dining out and trying more restaurants easier. However reservations made on the platform should be considered fair and reasonable in quantity and time. Users that make more than 10 reservations during a single dining event and have a Cancellation and No-show combined rate above 65% during the event are subject to the "fair use policy". The below behaviors are considered to be "seat squatting" meaning they are occupying seats and thereby blocking seats to be able to booked by other users.
● Make more than 2 pending reservations with the same menu
● Make a lot of bookings with high seat numbers at the beginning of the event and fails to complete the bookings
● Very many reservations within a very short period of dining
● Other types of booking behavior that makes it highly improbable that the reservations will be actually completed
● Selling the reservation(s)
● Transfer booking for special purpose
This type of behavior through DiningCity's services is considered against fair use and will result in accounts being blocked and reservations made being cancelled. Users will be contacted via phone / email and warned beforehand that their account is at risk based on their booking history. This will be evaluated on a case by case basis and in relation to how extreme their booking / cancellation / no-show behavior is compared to the average number of bookings per user.
DiningCity holds the final right to interpretation, explanation, and implementation of these policies. Policies are subject to change without prior notification.
Your use of the website (the "Site") and the VIP Privileges Programme (the "Programme") is conditional upon your acceptance of the following Terms and Conditions, as set out below from time to time.
In this Terms and Conditions:
Operations of the Programme
The VIP Privileges Programme ('the Programme') introduces customers to third parties who may be prepared to make offers and discounts available.
Offers are valid from January 1 to December 31, 2023, both dates inclusive.
All offers detailed on this Site are provided by third parties and subject to their terms and conditions. If you have any queries regarding any of the offers, please contact the third party who is providing the offer.
The third party offers are promoted on the Site, which is operated by DiningCity. Country-specific terms may apply to the offers from time to time available in different countries.
Eligibility to Participate in the Programme
Please see the specific eligibility criteria of each third party offer.
DiningCity Gold and Diamond members are eligible to enjoy the Offer if they make an advanced reservation with their account through the designated online reservation platform.
DiningCity may terminate your use of the Programme immediately without notice and for any reason (unless otherwise required by relevant regulatory bodies/agencies/court order in which event we will comply with relevant legal, regulatory or judicial requirement), including if you:
Benefits Under the Programme
In general, offers include:
The offers promoted on the Site may be changed or withdrawn at any time without prior notice either by DiningCity or by third party offer provider.
All offers and discounts are subject to availability and other terms and conditions imposed by the third party providers of the offers.
The provision of alcoholic beverages is subject to the rules and regulations by governments of the respective country.
Unless otherwise stated, no offer or discount may be used in conjunction with any other offers, discounts, promotional offers or programmes, discounted items, shopping and dining coupons, membership benefits, fixed-price items, privilege card(s), loyalty programmes, or in-house offers. The offers, and any rights they confer, cannot be sold, transferred, assigned, exchanged for cash, other products or discounts or otherwise dealt with except in accordance with the Terms and Conditions.
To claim an offer, you must make a reservation through the designated online reservation platform by DiningCity. Reservations are on a first come, first served basis and subject to the Restaurants’ availability.
To claim an offer you must follow any specific instructions of the third party as detailed on the Site or as subsequently notified to you by the third party.
Limitations and conditions may apply in relation to offers and availability of such offers during public holidays, festivities or other dates as specified by the respective third party providers. Please check with respective third party providers for details.
The offer periods and terms and conditions of each third party's offer are subject to change without prior notice. DiningCity do not accept any liability for any such change and nor will they notify cardholders separately of any such change.
In the case of any dispute, DiningCity’s decision and that of the respective third party providers shall be final.
We have taken and will take all reasonable care to ensure that information we published on the Site is accurate, but DiningCity do not accept any liability relating to information provided by third parties. DiningCity do not make any representations on behalf of any third party provider.
All descriptions of offers published on the Site are based on information supplied by third party offer providers. All information is accurate at the time of publication but may be subject to change subsequently. Other special terms and conditions relating to the offers may also apply. Photos are for reference only. For details, please refer to the individual offer and promotion.
DiningCity shall not be responsible for:
DiningCity shall not be liable for:
All contractual obligations are between you and the third party provider.
Any tax which is payable arising from your participation in the Programme is your responsibility, including any goods and services tax.
IMPORTANT: By accessing this Site and any of its pages you are agreeing to the terms set out above. Thank you for choosing DiningCity.